Requesting Accommodations

​After you have been accepted to Jacksonville University, and you have decided to attend, follow the following steps to register with us and start receiving accommodations.

How to Register with the Office of Disability Support Services

In order to process requests in a timely manner and to assist you as you make your transition to our campus, we request that you:

Step 1: Send in your current disability documentation.

Please drop it off at the DSS office, Building-  Davis Student Commons, Suite 318 or to Mrs. Terri Bush at the office of Student Affairs (previous Student Life). You can also fax it to us at (904)256-7066 or send it via email to the Disability Support Services Director at . Alternatively, documentation can be mailed to the DSS.

Our address is:
Office of Disability Support Services
Jacksonville University
2800 University Blvd. North
Jacksonville, Florida 32211

Upon receipt of your documentation a member of the DSS Team will review the materials. You may also submit your Individual Educational Plan (IEPs) and Summary of Performance (SOPs), but keep in mind that these documents are viewed as supplemental documentation and do not substitute for the documentation requirement. You will still need to provide documentation from an accredited medical professional. You will be contacted if additional information is needed to determine eligibility for services.

Step 2: Follow up to ensure we received your documentation.

Once you've sent or dropped off documentation please check back with us to make sure we have received it. If so, the next step will be for you to schedule an appointment with someone from the DSS team to finalize your registration process.

Step 3: Meet with a DSS representative.

You will need to attend a registration appointment with the DSS Director or designee to determine appropriate accommodations based on the submitted documentation and to discuss your specific needs. Your accommodation letter will be created and sent to you and professors via email.

Step 4: Notify your professors.

Although your accommodation letter will be sent via email to you and your professor, it is imperative for you to connect with them to discuss your accommodations, especially if you have any testing accommodations. Remember that you need to provide a minimum of five (5) business days of notice, so arrangements can be made. 

Step 5: Meet with your professors.

The Disability Support Services office recommends you schedule a meeting with each of your professors to discuss recommended accommodations in each class.

Temporary Medical Accommodation Need/Request for Remote Learning

Please be advised this request submittal does not guarantee the accommodation will be approved for each or any of your courses, but we will work on assisting with the process.

The process to initiate a DSS temporary medical accommodation due to a medical need is as follows:

1.       Fill out the form found in the following link .   

2.       Attach a letter from your medical provider (must be on their letterhead) establishing the accommodation need and the reason for it, as well as the recommended accommodation that could/would provide you the necessary support. 

3.       Once we have received the form and documentation, it will be reviewed and you will be notified via email that they have been received and the next steps (if any).

4.       The request and supportive documentation will be reviewed and processed with the assistance of your  academic department and you will be notified via email once this process is finalized. 

It is important to note we are a traditional, ground-based institution; therefore, most classes will be taught in an in-person format.  We will do our best to assist you in obtaining your requested accommodation.

Important Reminders

Accommodation Letters are only good for the semester and year the student is attending. An new "Accommodations Request form" will need to be turned in every term in order to get your letters updated. You can do this by filling-out the form online and email it to us or fill one out in the office. A new accommodation letter is needed for each course during each semester you are enrolled.

Disability Support Services

Related Links


Disability Support Services

Office location

Davis Student Commons, Room 336
Jacksonville University
2800 University Blvd N
Jacksonville, FL 32211

Office hours

Mon – Fri, 8:30 a.m. – 5:00 p.m.

Telephone number

(904) 256-7787

Email address